What is different between "SongPop for Renault" and "SongPop" on my smartphone?
"SongPop for Renault" is an exclusive app for Renault clients. The application will only be available to customers with a Renault vehicle equipped with the openR link system.
How can I get SongPop in my car?
You need to have a car with openR link, then download the app onto the car and then onto your smartphone.
I cannot download "SongPop for Renault" onto my car. What should I do?
You need to check that you have signed in to your Google Account from your car. Then you need to check if you have an Internet connection.
Can I use SongPop while I'm driving?
Passengers can play on their smartphone, but the driver can't. If you want to play, and you are the driver, you need to stop the car.
What is the QR code for?
The QR code allows you to download the "SongPop for Renault" app onto your smartphone.
Is solo mode available when I'm driving?
No. It is only available when the car is parked.
What does the number next to the experience bar correspond to?
It represents the level reached by the character, and the experience bar displays progress to indicate how much remains before moving up to the next level.
What is the max level that can be reached?
99.
What are the rules for resetting the level?
Game progress is saved on the car, so the level will be reset when the game is reinstalled on the car.
Can I reset the level?
No. If you want to reset a level, you need to reinstall the app.
What is the maximum number of participants?
4 (or 5 if the driver wants to play).
Can I set up or create new playlists?
No.
How many songs are available?
122,707 songs.
Can I change the language?
Yes. You can change it in the settings menu (to Spanish, English, French, Italian or Dutch).
Are the settings accessible all the time from all screens?
Yes.
What can I do if I have issues establishing the connection between my car and my smartphone?
There are multiple elements that play a role in "Bluetooth Low Energy"-based connections.
Firstly, here are some general tips:
If possible, do not use Android Auto / CarPlay between the car and the players' smartphones (no Bluetooth pairing).
Be sure to minimize the quantity of Bluethooth devices around the vehicle.
Before connecting smartphones to the openR, close the vehicle doors and windows.
Be sure to grant the requested permissions for the "SongPop for Renault" app. They are necessary to ensure that "Bluetooth Low Energy" works properly!
Here are some steps to follow in order to solve your issues:
Quit the SongPop app on the car (touch and hold on the app icon and then force quit) and smartphones (Android/iOS).
Turn off Bluetooth on both the car and smartphones (Android/iOS).
Wait 5 seconds.
Turn on Bluetooth on both the car and smartphones (Android/iOS).
